Open up Google Chrome 

Make sure there are NO OPEN tabs as this solution will not work. 

Click on the three horizontal dots on the right hand side as shown. 

 

Click on Settings 

 

 

 

 

 

 

Click on Advanced 

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Click on Privacy and Security 

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Click on ‘Clear Browsing Data’ 

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Change the option in ‘TIME RANGE’ from ‘Last Hour’ to ‘All Time’ 

Ensure that ‘Cookies and other site data’ and ‘Cached images and files’ is ticked 

 

Click ‘Clear Data’ 

 

Wait for it to complete, when it is done close the browser and re-open.