FAQ

Default solution folder, feel free to edit or delete it.

I can't access the internet, what can I do?
If you are unable to access the internet then below are some tips that could get you operational again: Check that your wireless is turned on Ch...
Fri, 20 Dec, 2019 at 9:43
A new student has joined my class, how do I get them an account?
All accounts to access the GAT IT Systems are created automatically. The IT Service Desk team have no methods for creating accounts manually. Accounts...
Thu, 13 Feb, 2020 at 17:58
My laptop is really old and slow, can I have a new one?
Sadly it's not up to the IT Team to give you a new laptop. This is down to your school and all you can do is suggest it to your Principal or Head of Dep...
Mon, 1 Jun, 2020 at 12:34
My SIMS isn't working, is there any basic things I can try?
SIMS in School When you need to take a register and SIMS isn't working it can be very annoying and sometimes stressful. However, before you go rea...
Tue, 17 Mar, 2020 at 13:28
The name on my phone is wrong, how do I change it?
If you've moved office you may find that the phone is signed into the wrong person. Fortunately, this is easy to do by following these two guides. ...
Tue, 8 Sep, 2020 at 11:21
Windows 10 - Changing Windows Password
To change your Windows password press Ctrl, Alt and Delete keys at the same time. These are the same buttons used when a computer or laptop is locked. ...
Fri, 10 Jan, 2020 at 13:51
Airhead Access
Please see below video that guides you through accessing airhead from home using any device. https://youtu.be/K8sEigUPxm0
Wed, 25 Mar, 2020 at 16:30
OneDrive and Team Storage Quotas and Backups
The table below explains the default storage and backup settings attributed to a staff or student OneDrive, Team or Class Team.   Storage Area Size...
Thu, 7 May, 2020 at 9:56
How to Upgrade to GEN2.1
The instructions below will help you install GEN2.1 on your laptop. Please, only use this guide when you are at an Academy. The upgrade will not work from h...
Wed, 12 Aug, 2020 at 10:20
GEN2.1 Improvements
Upgrading your laptop to the new Trust Software image (Gen 2.1) will provide the following benefits:         Upgrade of Office 2016 to Office 365,...
Mon, 10 Aug, 2020 at 15:17